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Digital Sales Team

Digital Sales Team


 

 

We believe getting a mortgage should be painless and fast. Our digital sales team is here to help you navigate the process. When you submit information on our website, you can expect a call from one of our licensed professionals here to help you choose the right mortgage for your needs. You can go through the entire process without even stepping foot in one of our offices. Give us a call today!

Mindy Mercurio

Mindy Mercurio

Digital Sales Manager

When I relocated to my hometown of Knoxville in early 2017, I turned to MIG for help in purchasing my first home. I had such a positive experience that when I found out a new department was being created there, I knew I wanted to be a part of the effort to take the company into the new millennial by extending its digital footprint across the state of Tennessee. While I hailed from a background in insurance, joining the MIG family as manager of the Digital Consumer Interface team was the best choice I could have made.

Since joining the team in March 2017, I have overseen our efforts to educate future homebuyers about the ways they can use digital platforms and social media to learn more about their mortgage lending options. I work with four talented loan officers, Amber Cook, Jonathan Cooper, Austin Deel and Darren Osborne, to help our customers get into the home of their dreams. When clients meet with us, they can expect first-class service from trusted advisors. We work diligently to ensure each client also walks away more educated about the home-buying process.

Outside of the office, you can catch me spending time outdoors, hiking or exploring. While I love watching college and professional football, I also enjoy baking and consider myself a sucker for reading a good book on a rainy day. I have wanderlust and never tire of learning. Adventure is my middle name. I look forward to assisting you with your current or future mortgage loan needs. I hope to hear from you soon.

NMLS #1641174, TN #136175

Jonathan Cooper

Jonathan Cooper

Loan Officer

I firmly believe that growing, both personally and professionally, is key to living a fulfilling life. When it came time for me to consider a new career, I drew inspiration from the phrase, “If you are always comfortable, you will never grow.” That concept helped me transition into mortgage lending after having worked for eight years in the insurance industry. My experiences in my earlier career helped me learn the importance of listening to my clients, as well as how to help customers find products that best meet their unique needs. Both of those skills serve me well as a licensed mortgage loan originator.

I joined MIG’s home office in Knoxville in August 2017. In addition to serving as a loan officer, I am also part of the firm’s Digital Consumer Interface team. In that role, I work with customers who seek mortgage financing information through online and digital platforms, as well as social media. Whether I’m connected with clients through traditional means or one of those digital campaigns, I enjoy the opportunity to guide them through the home-buying process with ease and help them achieve the success and rewards of becoming homeowners. I aim to provide customers with outstanding customer service, with honesty and integrity always being my top priority so that I earn their trust and business. Being able to listen to clients and work with them from start to closing is a wonderful feeling. The fact that I can help them make the biggest financial decisions of their lives is what makes coming to work every day rewarding.

When I’m not advising clients about their mortgage lending options, I enjoy spending time outside and at the dog park with my dog, Forrest. In the fall, you can find me hiking and watching college football – Go Vols! I also love trivia and would consider myself to be only slightly competitive.(Ok, very competitive!) I am also a self-proclaimed foodie. I look forward to assisting you with your current or future mortgage loan needs. I hope to hear from you soon.

NMLS #1660676, TN #138922

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